marciebarnes.com


👋 I’m a 15+ year software design leader, AI voice and chat analyst & digital artist.

I have extensive experience managing full-spectrum UX teams and projects, working with stakeholders, executives, and developers in a variety of sectors and software environments.

Domain expertise: FinTech / Blockchain, Legal / HR, EdTech, Enterprise, Retail, Startups, Internal Systems, AI / LLM / NLP voice + chatbot technology.

Please feel free to contact me
with any questions!

pen & ink combined with digital layers (photoshop)

 

Case Studies

(case studies are by request only due to nondisclosure considerations. please email m@marciebarnes.com for a direct link. thanks for understanding!)

Portfolio Samples

 

15+ Years of Enterprise & Startup Experience

Accolades:

(more available upon request)

 

“ At all times I have found Marcie to be dependable, hardworking, conscientious, honest, and courteous.
I am happy to recommend her for any position she deems a good fit for her abilities. ”

Tim Ferriss, bestselling author

LinkedIn

Resume Summary


BA - Art and Graphic Design - Meredith College
Technology and Communication Certification - UNC-Chapel Hill

Independent Coursework:
IBM Enterprise Design Thinking Practitioner Certificate
UX for Voice Planning & Implementation Certificate
AI Systems Designer Skills Certificate

• 15+ year career in UX/UI and UX writing / technical documentation, NLP, conversational design and research
• Managed a full spectrum UX team for a Fortune 10 company on their modern SharePoint / 365 Intranet redesign / rearchitecture
• Independent UX/UI and consultant specializing in Internal Systems, HR, Legal, FinTech, EdTech, AI and startups (7 years )
• Designed and built custom legal, HR, financial, and education solutions for SAS, the largest privately held software company in the world (8 years)
• Was responsible for and built the design system for WebAsssign, an education startup, that was acquired by Cengage Learning (5 years)

• Extensive experience with Sketch, Figma, InVision, FramerX, Balsamiq, Axure, iRise, CMS, Voiceflow, Kore.ai, Dialogflow & GCP
• Over fifteen years of experience with: Adobe Creative Suite, Microsoft Office, and more including animation and research tools
• Strong knowledge of HTML, CSS and HTML editors, AI, Blockchain, Material Design (and other design systems) animation, WCAG guidelines, and API integration
• Extensive experience with Project Management tools such as BaseCamp, Trajectory, Pivitol Tracker, Confluence, SharePoint, Jira, Project, Slack, etc.
CX and call center agent support experience including AI tools such as kore.ai, Voiceflow, Dialogflow, Agent Assist, NLU tuning and other chatbot builders
• Outstanding written and verbal communication skills; proven experience managing projects and products, teams, people, deadlines, and budgets

Get in touch :-D